- Location: Mississauga, Ontario
- Job Type: Full time
About NUERA:
NUERA Logistics is a well established supply chain solutions provider with distribution channels and an office network that span North America, Europe and Asia. We view transportation challenges as opportunities to demonstrate industry expertise, competitive rate structure and professionalism. Our client retention record is a testament to our exceptional customer relations, while our employee enthusiasm is a reflection of our corporate culture and values.
Position Summary:
The Customer Experience Specialist is responsible for maintaining our Current Clients, upselling services and following up on quotations with our customers within North America, Central and South America, Asia Pacific regions, Europe and the Middle East. Using mostly emails and phone communication, the successful candidate can employ effective sales strategies to get clients what they want. The Customer Experience Specialist serves as liaison between Sales, Clients, and Operations for any questions regarding pricing and services all over the world. Duties may also include finding new sales opportunities.
Essential Functions:
- Responding to complaints and inquiries quickly and efficiently
- Serves as liaison between Sales, Clients, and Operations
- Answering phone calls and emails in a professional manner
- Building rapport with clients
- Collecting client information for future follow-ups
- Identify opportunities with current clients, improving pricing and profitability of existing accounts and analyzes shipment volume and revenue to determine effectiveness and profitability
- Introducing New Services
- Upselling services
- Identifying sales opportunities
- Staying informed about service information updates
- Other job duties as assigned
Education Requirement:
- Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or a related discipline preferred
Required Skills & Knowledge:
- Proven work experience in sales or customer service in the logistics and transportation industry.
- Preferred 3-5 years of freight brokerage/inside sales experience, with a focus on the international landscape preferred.
- Experience in a fast-paced sales environment an asset.
- Working knowledge of transportation management software (i.e. CargoWise) is an asset.
- Excellent customer service
- Clear communication and active listening
- Ability to process information well
- People oriented and experienced in rapport building
- Ability to sell and promote
- Strong product knowledge
- Excellent time management
Work Conditions:
- Climate controlled office environment (desk/computer work)
Job Type
- Permanent, Full-time
- Onsite
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Schedule
- 40 hours per week
- 8-hour shift
Salary
- $55,000 – $65,000
