- Location: Mississauga, Ontario
- Job Type: Full time
About NUERA:
NUERA Logistics is a well-established supply chain solutions provider with distribution channels and an office network that span North America, Europe, and Asia. We view transportation challenges as opportunities to demonstrate industry expertise, competitive rate structure and professionalism. Our client retention record is a testament to our exceptional customer relations, while our employee enthusiasm is a reflection of our corporate culture and values.
Position Summary:
We are seeking a motivated and detail-oriented Import & Export Coordinator (Air & Ocean) to join our growing team. This role involves coordinating and managing end-to-end air and ocean freight shipments (both import and export), preparing documentation, communicating with clients and overseas agents, and ensuring a high level of customer service and operational accuracy. You will work closely with clients, carriers, agents, and internal teams to manage the full logistics process; from booking and documentation to delivery and billing, while continuously looking for ways to improve efficiency and client satisfaction.
Essential Functions:
- Export Coordination (Air & Ocean):
- Communicate with clients, prepare export bookings and quotations.
- Arrange pre-carriage, create and file shipping documents including Bills of Lading and CERS/B13A.
- Coordinate with carriers and warehouses for container, LCL, and airfreight shipments.
- Ensure timely billing: Air (within 1 day), Ocean (within 2 days), Trucking (same day).
- Communicate with agents and receiving terminals to track cargo and maintain service standards.
- Monitor documentation and ensure compliance with export deadlines and regulations.
- Import Coordination (Air & Ocean):
- Prepare import manifests and customs documentation in line with agents’ consolidation data.
- Coordinate container delivery and unloading.
- Distribute manifests and collect original Bills of Lading and payments as needed.
- Keep clients informed of cargo status, shipment delays, or diversions.
- Support clients with issue resolution and ensure prompt, accurate responses to inquiries.
- Client and Agent Communication:
- Respond to all client inquiries in a timely, professional manner.
- Handle rate inquiries and coordinate with agents to obtain destination charges.
- Prepare and follow up on freight quotes.
- Upsell services where appropriate (e.g., insurance) to improve profitability.
- Team Collaboration and Continuous Improvement:
- Collaborate with internal departments to improve processes and client experience.
- Maintain high performance standards and commitment to continuous improvement.
- Support fellow employees to achieve shared goals and contribute to a positive work environment.
- May require occasional travel for client visits or industry conferences.
- Other job duties as assigned.
Education Requirement:
- Successful completion of CIFFA Education Program
Required Skills & Knowledge:
- Completion of CIFFA Education Program required.
- Minimum 2 years of experience in freight forwarding, marine transportation, or a similar logistics role.
- Strong communication and customer service skills.
- Excellent organizational, analytical, and problem-solving skills.
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficiency with logistics software and general computer applications.
Work Conditions:
- Climate controlled office environment (desk/computer work)
Job Type
- Permanent, Full-time
- Onsite
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Company Gym
- On-site parking
- Paid time off
Schedule
- 40 hours per week
- 8-hour shift
Salary
- $55,000 – $65,000
Use of Artificial Intelligence:
NUERA uses artificial intelligence in our hiring practices when setting required questions in our pre-screening of resumes when an applicant applies using LinkedIn and Indeed. You will work closely with clients, carriers, agents, and internal teams to manage the full logistics process; from booking and documentation to delivery and billing, while continuously looking for ways to improve efficiency and client satisfaction.
Retention of Application:
NUERA Logistics Inc. will retain or arrange for the retention of every publicly advertised job posting and any associated application form for a period of three years after public access to the posting is removed.