- Location: Mississauga, Ontario
- Job Type: Full time
About NUERA:
NUERA Logistics is a well-established supply chain solutions provider with distribution channels and an office network that span North America, Europe, and Asia. We view transportation challenges as opportunities to demonstrate industry expertise, competitive rate structure, and professionalism. Our client retention record is a testament to our exceptional customer relations, while our employee enthusiasm is a reflection of our corporate culture and values.
Position Summary:
The International Client Support and Pricing Supervisor is a hands-on leadership role responsible for balancing strategic pricing oversight with direct operational execution and high-touch customer service across international freight forwarding divisions (Air, Ocean, and Land). This position manages a team of 3–4 pricing and client support professionals while actively supporting daily quoting and client-facing activities, including responding to time-sensitive customer requests, resolving pricing inquiries, and stepping in during peak volumes, complex tenders, or team absences. The role requires a strong “player-coach” mindset, combining advanced technical pricing expertise with exceptional customer service, communication, and people leadership skills.
New or Existing Vacancy Role:
This position is new role created to support business growth
Essential Functions:
- Provide hands-on customer service and pricing support by preparing and issuing international air, ocean, and land freight quotations in a timely, accurate, and professional manner.
- Act as a primary point of contact for internal stakeholders and external customers regarding pricing inquiries, quote revisions, service options, and transit-time expectations.
- Deliver high-touch client support during periods of high volume or limited team capacity, ensuring service-level commitments and response-time standards are consistently met.
- Serve as primary desk coverage during team member vacations, leaves, or unplanned absences to ensure uninterrupted customer service.
- Manage and lead a team of 3–4 direct reports, including daily workflow oversight, workload prioritization, performance management, and coaching focused on both pricing accuracy and customer experience.
- Prepare and review complex pricing scenarios, including project cargo, oversized freight, and formal RFQs/RFPs and tenders, while clearly communicating assumptions and conditions to customers.
- Develop and implement pricing strategies and yield management models that balance profitability with long-term customer retention.
- Lead negotiations with international carriers, NVOCCs, and overseas agents to secure competitive rates, space allocations, and service commitments that support customer requirements.
- Review and approve high-value or high-risk quotations to ensure compliance with internal margin, credit, and risk policies.
- Analyze customer feedback, trade-lane performance, and market trends to continuously improve pricing responsiveness and service quality.
- Other job duties as assigned.
Education Requirement:
- Bachelor’s degree in Supply Chain Management, Business, or a related field, or an equivalent combination of education and professional experience.
Required Skills & Knowledge:
- Minimum of 5 years’ experience in international freight forwarding pricing and customer-facing support (air, ocean, and land).
- 2-3 solid years or experience in a supervisory or managerial capacity.
- Demonstrated ability to manage high-volume quotation environments while maintaining a strong customer service focus.
- Advanced proficiency in Microsoft Excel, including pricing models, data analysis, and margin calculations.
- Working knowledge of logistics and freight forwarding systems (e.g., CargoWise).
- Strong commercial acumen with proven negotiation, yield management, and customer relationship management skills.
- Excellent written and verbal communication skills with the ability to clearly explain pricing, options, and constraints to customers.
- Proven “player-coach” mentality with the ability to lead a team while maintaining a high level of personal technical and customer-facing output.
- Demonstrated “player-coach” mentality with the ability to lead a team while maintaining a high level of personal technical output.
- Excellent analytical, organizational, and communication skills.
Work Conditions:
- Climate-controlled office environment (desk/computer work)
- Large windows and natural lighting
Job Type
- Permanent, Full-time
- Onsite
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Company gym
- On-site parking
- Paid time off
Schedule
- 40 hours per week
- 8-hour shift
Salary
- $70,000 – $85,000 per year
Use of Artificial Intelligence:
NUERA uses artificial intelligence in our hiring practices when setting required questions in our pre-screening of resumes when an applicant applies using LinkedIn and Indeed. You will work closely with clients, carriers, agents, and internal teams to manage the full logistics process; from booking and documentation to delivery and billing, while continuously looking for ways to improve efficiency and client satisfaction.
Retention of Application:
NUERA Logistics Inc. will retain or arrange for the retention of every publicly advertised job posting and any associated application form for a period of three years after public access to the posting is removed.